So I was in a chipotle mexican grill the other day.

The place was packed and the line was wrapped around the whole restaurant. I got up to the lady at the counter who asks me what I want. I say a "Carnitas Fajita Burrito"...

she steams a tortilla and puts it on a piece of foil then passes it to the next employee on the line... "What kind of beans?" she says.

"Fajita please, with carnitas" i say

she passes it to the next person on the line.

"what kind of meat?" they say.

"Carnitas"

then another person for the salsa,

another person for the lettuce, cheese, and sour cream, and another person who bags it up, and finally 1 last person who rings me up and asks me "What did you have?"

"Fajita Carnitas..."

I left there thinking what kind of pile of crap service and efficiency is that?

Not only did i have 7 people who i had to explain what i was eating to each time they passed it off but some of them were faster than others and when i watched the lettuce guy chillin' and making cheesy small talk with the cooks and not working it sortof made me think of how to lean down a chipotle meal area.

Now i know there's issues of cross contamination and what not but what if one person greeted you, asked you what y ou wanted and then walked with you down the line making your burrito and only handed it off at the very end to the person on the register (because obviously u can only hvae 1 person running the money or you can't trust the drawer will be even).

This way you'd get a continuity of service for your whole burrito and the chance that something would get screwed up would be minimal.

To further impress the issue. Have you ever ordered 2 different burritos at a chipotle at the same time while they were busy as hell? One time i went in to order me and a friend a burrito. Granted his burrito needed to be special because he's a picky sonofa-B but needless to say i ordered my first burrito, then she passed it on, then started asking the dude behind me what he wanted before i had a chance to start ordering my second burrito.

Meanwhile the second person in line was asking "What kind of bean?" while i was still trying to get the first lady to recognize i needed a second burrito.

I went back to my burrito telling them what to put on it and they totally screwed up my buddies burrito because he wanted it special and they just passed it down the line putting all the wrong stuff on it without asking me anything.

If 1 person was responsible for everything i wanted all the way down the line, i doubt this would have happened.

My experiences at subway have been equally screwed.

Ironically, jimmy john's does it right. They take the order and whoever isn't making a sandwich makes yours right then. Usually it's done before you finish paying.